Surrey & New Westminster
Injured in a car accident? Prana Physiotherapy provides individualized ICBC physiotherapy and rehabilitation in Surrey and New Westminster for whiplash, neck pain, back pain, headaches, joint and soft-tissue injuries, dizziness and other accident-related problems. Our goal is to restore movement, strength and function so you can progress toward driving, work, exercise and daily life.
ICBC Direct Billing • Up to 25 Pre-Approved Physiotherapy Visits for Eligible Patients • No Doctor’s Referral Required During the Initial 12-Week Early Access Period
Do These Symptoms Sound Familiar After a Car Accident?
- Neck pain, stiffness or whiplash symptoms
- Lower back pain or pain travelling into the buttock or leg
- Headaches after a collision
- Shoulder, arm, hip or knee pain
- Muscle tightness, strains, sprains or reduced movement
- Pain with sitting, driving, lifting, working or sleeping
- Dizziness or balance problems
- Difficulty returning to work, exercise, sport or normal activities
Car accident injuries vary from person to person. A physiotherapy assessment helps identify movement and functional limitations and guides an appropriate rehabilitation plan. Medical assessment or referral may be recommended when clinically appropriate.
Surrey ICBC Physiotherapy Program
RELIEVE • RESTORE • RECOVER
RELIEVE – Address Pain, Stiffness & Irritation
We assess your accident-related symptoms, movement, strength and functional limitations. Treatment may include manual therapy, IMS/dry needling, laser therapy, mobility work and therapeutic exercise when clinically appropriate.
RESTORE – Improve Movement, Strength & Control
Rehabilitation progresses toward mobility, flexibility, strength, balance, movement control and functional exercise based on your findings and recovery stage.
RECOVER – Return to Driving, Work & Daily Life
Your program progresses toward sitting, driving, lifting, work duties, walking, exercise, sport and household activities, with home exercises and self-management strategies when appropriate.
Surrey location focus: physiotherapy, chiropractic, registered massage therapy, acupuncture and active rehabilitation are available. Appropriate accident-related concussion, vestibular and balance rehabilitation is also available at the Surrey clinic.
New Westminster ICBC Physiotherapy Program
RELIEVE • RESTORE • RECOVER
Our New Westminster program follows the same assessment-led recovery approach: first addressing pain and movement limitations, then rebuilding mobility and strength, and finally progressing toward driving, work and everyday function.
New Westminster location focus: physiotherapy, registered massage therapy and acupuncture are available. Appropriate dizziness, vertigo and vestibular presentations can also be assessed and rehabilitated. Concussion rehabilitation is provided through our Surrey clinic.
How Does ICBC Physiotherapy Work After a Car Accident?
Under ICBC Enhanced Care, eligible people injured in a crash can access pre-approved treatment during the first 12 weeks after the accident. For physiotherapy, up to 25 visits are pre-approved during this early access period. A family doctor or nurse practitioner referral is not required for this pre-approved treatment. You will need your ICBC claim number and Personal Health Number (PHN).
- Report the accident to ICBC and obtain your claim number.
- Choose Prana Physiotherapy Surrey or New Westminster and provide your ICBC claim number and PHN.
- Book your physiotherapy assessment within the initial 12-week period when appropriate.
- We direct bill ICBC for approved physiotherapy treatment.
- If further treatment is clinically required, your provider can communicate ongoing treatment needs to ICBC as appropriate.
ICBC Pre-Approved Treatment During the First 12 Weeks
Eligible patients may have access to the following pre-approved services during the initial 12-week period, subject to current ICBC program requirements:
| Health Care Service | Pre-Approved Visits |
|---|---|
| Physiotherapy | 25 |
| Chiropractic | 25 |
| Registered Massage Therapy | 12 |
| Kinesiology | 12 |
| Acupuncture | 12 |
| Clinical Counselling | 12 |
| Psychology | 12 |
Coverage and eligibility depend on the individual claim and current ICBC requirements. Availability of a particular service at Prana differs by clinic location.
Common Car Accident Injuries We Assess & Rehabilitate
Whiplash & Neck Pain
Rehabilitation may address neck stiffness, pain with turning, muscle tightness and reduced tolerance for driving, desk work or sleep.
Back Pain & Sciatica-Type Symptoms
Assessment can help guide treatment for lower-back, buttock or leg symptoms and identify when additional medical evaluation may be appropriate.
Headaches After a Car Accident
Headaches may be associated with neck injury, muscle tension or concussion-related symptoms. Treatment depends on assessment findings.
Shoulder, Hip, Knee & Soft-Tissue Injuries
Rehabilitation may address accident-related pain, stiffness, strains, weakness and reduced function.
Dizziness, Balance & Concussion-Related Symptoms
Surrey provides appropriate concussion, vestibular and balance rehabilitation. New Westminster provides appropriate dizziness, vertigo and vestibular rehabilitation; concussion cases are directed to Surrey.
How Is Car Accident Physiotherapy Treated at Prana?
There is no single treatment for every car accident injury. Recommendations are based on your assessment, symptoms, functional limitations, recovery stage and goals. Depending on the clinic and clinical findings, treatment may include:
- Manual therapy
- IMS / dry needling
- Cold laser or Class IV laser therapy
- Therapeutic exercise and strengthening
- Vestibular rehabilitation when appropriate
- Education, pacing and home exercise
- Active rehabilitation / kinesiology at the Surrey clinic when appropriate and approved
Choose Your ICBC Physiotherapy Location
ICBC Physiotherapy Surrey
Prana Physiotherapy Surrey is located at 9093 King George Boulevard near Bear Creek and is convenient from Surrey City Centre. The Surrey clinic offers physiotherapy, chiropractic, RMT, acupuncture and active rehabilitation, with concussion and vestibular rehabilitation for appropriate patients. Free parking is available.
ICBC Physiotherapy New Westminster
Prana Physiotherapy New Westminster provides ICBC physiotherapy, registered massage therapy and acupuncture, with convenient access opposite Columbia SkyTrain and free parking behind the building. Appropriate dizziness, vertigo and vestibular rehabilitation is available at this location.
Why Choose Prana for ICBC Rehabilitation?
- Serving patients since 2016
- Experienced, licensed physiotherapists
- Car accident, whiplash, neck pain and back pain rehabilitation
- Assessment-led RELIEVE • RESTORE • RECOVER programs at both locations
- Advanced physiotherapy options when clinically appropriate
- Direct ICBC billing for approved treatment
- Same-day appointments when available, plus evening and weekend options
- Convenient Surrey and New Westminster locations
Frequently Asked Questions About ICBC Physiotherapy
Do I need a doctor’s referral for ICBC physiotherapy?
For eligible pre-approved treatment during the first 12 weeks after the crash, ICBC does not require a referral from a family physician or nurse practitioner. You will need your ICBC claim number and PHN.
How many physiotherapy sessions does ICBC pre-approve?
Eligible patients may receive up to 25 pre-approved physiotherapy visits during the first 12 weeks after the accident, subject to current ICBC requirements.
Can I choose Surrey or New Westminster for ICBC physiotherapy?
Yes. Prana provides ICBC physiotherapy at both Surrey and New Westminster. Choose the location most convenient for you, while noting that some specialty services differ by clinic.
Does Prana direct bill ICBC?
Yes. We direct bill ICBC for approved physiotherapy treatment.
What if I still need physiotherapy after 12 weeks?
If further treatment is clinically required, your health care provider can communicate ongoing treatment needs to ICBC. Further coverage depends on the claim, clinical need and ICBC approval requirements.
How long does recovery after a car accident take?
Recovery varies with the injury, symptom severity, health, activity and work demands, and response to rehabilitation. Your physiotherapist can discuss realistic goals after assessment.
Ready to Start Your ICBC Rehabilitation?
If pain, stiffness, weakness, headaches, dizziness or reduced movement after a car accident is affecting driving, work, sleep, exercise or daily activities, book an ICBC physiotherapy assessment at Prana Physiotherapy Surrey or New Westminster. Have your ICBC claim number and PHN ready.
