ICBC/MVA Claims

We are an approved facility with Insurance Corporation of British Columbia (ICBC) and can directly deal with the claims and recover majority costs through our direct billing.

Most common type of injury after the car accident is known as Whiplash injuries.

Whiplash or Whiplash Associated Disorder (WAD) - a "whiplash" is the term that describes the sudden forward and backward movement of the head and neck most commonly occurring during a motor vehicle accident. It can also occur during a variety of other activities such as recreational and competitive sports. Note that a whiplash could also occur with a rapid side-to-side movement as well.

WADs are estimated to cost consumers and the insurance industry billions of dollars each year. With a WAD there can be soft tissue injury, bone fracture, and nerve damage. Because of the considerable number of structures (bone, spinal cord, brain, ligament, intervertebral disc, muscle, joint capsule, and tendon) involved, recover can take months or years. However, most cases of whiplash resolve in a couple months or less.

A classification of WAD was offered by the Quebec Task Force (a group that did extensive study on Whiplash):

  • 0 - No complaints about the neck, no physical signs.
  • 1 - Neck complaints of pain, stiffness, or tenderness only No physical signs.
  • 2 - Neck complaint AND Musculoskeletal signs (decreased range of motion and point tenderness).
  • 3 - Neck complaint AND neurological signs (decreased or absent deep tendon reflexes, weakness, and sensory deficits).
  • 4 - Neck complaints AND fracture or dislocation.

X-rays and other diagnostics may be performed by your physician to rule out fractures.

Physical therapy can be very helpful with the recovery of range of motion, strength, endurance, and the management of pain. Soft collars are of little benefit but rigid collars may be helpful in the acute stages of recovery.


Prana Physiotherapy and Rehabilitation center has many years of professional experience and expertise in treating clients involved in the motor vehicle accidents. All our therapists has expertise, experience and competence to treat such injuries. Our office staff has experience in dealing with ICBC and law offices/lawyers for all medico-legal cases.

If you have a car accident, Initially ICBC may fund up to 20 treatments. Although majority clients are recovered in this period, if you are not completely recovered we will work with your doctor to get additional approval for your treatment.

For all ICBC claims, clients need to bring the following information or documents

  1. A valid ICBC claim number
  2. Date of injury
  3. Personal health number (BC care card or services card)
  4. Doctors note for treatment

Clients needs to pay the user fee which most likely gets reimbursed by ICBC. For clients who have lawyers and are unable to pay user fee we will work with you lawyer to find a payment arrangement with them after your case is settled.

For more information for ICBC physiotherapy treatments please read this.

For more information for ICBC Chiropractic treatments please read this.

For more information for ICBC active Rehablitation program please read this.